Experience

August 2022 - August 2024

Intern/Communications Coordinator

• Developed effective content for website, emails, newsletters, brochures and other marketing materials

• Managed social media accounts on various platforms including X, Facebook, Instagram, LinkedIn and YouTube

• Assisted in the development of promotional materials such as flyers and posters for print or digital distribution

• Created and maintained relationships with media outlets, managing press releases and media inquiries

• Developed and managed content for websites, newsletters, and social media channels to drive engagement and establish a consistent brand voice

• Assisted with the marketing of several major sporting events such as NCAA Women’s Final Four, Pan-American Masters Games, Tennis in the Land, Greater Cleveland Sports Awards and more

• Analyzed the publicity value of articles, TV spots and radio spots through the use of Critical Mention

• Managed the Pan-American Masters Games website (5.1 million site visits) and assisted in the management of the sports commission website

• During my time assisting with the management of the Women's Final Four Instagram, we gained 15,000 followers in a 7-month span and our posts had a combined 148,000 likes

• Managed the Pan-American Masters Games social media accounts (6.7 million impressions), brand new accounts that saw 7,000 followers gained across three platforms

March 2018 - October 2023

Kids Clubhouse Attendant/Fan Services Team Member

• Engaged with fans of all ages before, during and after games while supporting customer service positions around Progressive Field

• Executed sales for tickets to games and parking while facilitating complaints, compliments and questions from fans

• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible

• Committed to delivering excellent customer service while working in a fast-paced environment

• Worked in the Kids Clubhouse department during first few years with the team, providing young fans with an experience beyond the game

• With Kids Clubhouse, ensured children ages 13 and under were kept safe while participating in different activities such as wiffle ball, batting cage and other baseball-related activities.

August 2022 - January 2023

50/50 Sales Associate

• Facilitated sales towards fans attending Browns games

• Aided in breaking the, at the time, Browns 50/50 single game record with over $180,000 worth of tickets sold

• Personally sold more than $15,000 worth of tickets during the season

• Helped generate over $750,000 in sales for the 2022 season for the Browns Stay in the Game Program, designed to help curb the absenteeism rate with Ohio high school students

February 2022

All-Star Game Volunteer

• Worked on-site event management throughout different All-Star Game related events

• Provided directional assistance to fans seeking out the various All-Star Game activities

• Acted as a city ambassador to out-of-town guests answering questions, providing ideas and helping them navigate the city

• Developed strong communication skills while providing customer service to visitors at the volunteer center

• Grew ability to work independently while completing assigned tasks without direct supervision

October 2019 - May 2022

Sports Editor/Writer

• Attended live sporting events to provide on-the-scene coverage for readers

• Edited for both the Opinion and Sports sections of the school newspaper

• Collaborated with editors to develop stories that meet their standards of quality

• Reviewed articles and organized a team of writers to decide on pitch ideas and did in-depth research on statistics for pitches

• Worked briefly in Adobe InDesign to help layout for the final print

• Wrote several articles concerned with Cleveland State's athletic department as well as Opinion pieces discussing campus activities

January 2020 - May 2023

Administrative Assistant

• Answered and directed phone calls, responded to emails, and wrote and distributed correspondence

• Organized and scheduled appointments and meetings with students to their advisors

• Maintained a physical filing system which was then transferred to a digital filing system

• Provided general support to visitors, students, and other staff, and answered any questions or requests